Privacy Policy

Effective Date: 2022

At Vitale America, a locally owned and operated family business dedicated to custom closets, home organization, and designer shades, your privacy is of utmost importance. This policy explains how we collect, use, and protect your personal information when you interact with our website, schedule a consultation, or utilize our services within the United States.

We collect information primarly to provide personalized design and consultation services, process orders, and improve your experience.

A. Information You Provide Directly

This includes any data you voluntarily submit when you:

• Schedule a consultation or request a quote.
• Fill out forms for home organization or closet design.
• Sign up for newsletters or updates.
• Communicate with us via phone, email, or social media.

Types of Data Collected:

• Contact Data: Name, email address, phone number, and physical service address (for consultation/installation).
• Design Preference Data: Notes on lifestyle, family size, storage needs, design aesthetic preferences, and budget range.
• Measurement Data: Precise measurements and photographs of your property (closets, garages, patios, windows) relevant to the project scope.

B. Information Collected Automatically

When you visit our website, we may collect information via cookies and analytics tools:

• Usage Data: IP address, browser type, pages viewed, time spent on pages, and referring website URLs.
• Geolocation Data: General location data derived from your IP address to ensure we can service your area.

We use the collected information for the following purposes:

• Service Delivery: To plan, design, and install your custom closets, shades, and home organization systems.
• Communication: To schedule appointments, confirm orders, send service updates, and respond to inquiries.
• Personalization: To tailor our design recommendations and marketing communications to your preferences.
• Improvement: To analyze website traffic and user behavior to improve our website and service offerings.
• Legal Compliance: To comply with legal obligations and protect our rights.

We do not sell your personal data. We only share your information with third parties necessary to operate our business and deliver your services:

• Service Providers: Third-party partners (e.g., payment processors, software developers, installation contractors) who assist us in providing services, subject to strict confidentiality agreements.
• Legal Requirements: When required to do so by law or to protect the rights and safety of Vitale America or our customers.

As a US-based company, we respect your rights regarding your personal data:

• Access and Correction: You have the right to request access to the personal data we hold about you and to request corrections to any inaccuracies.
• Opt-Out: You may opt out of receiving marketing emails from us at any time by following the unsubscribe link in the email.
• Cookies: You can set your browser to refuse all or some browser cookies, although this may affect the functionality of our website.

We implement appropriate security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet is 100% secure.

If you have questions about this Privacy Policy or our data practices, please contact us:

Vitale America Email: a.santa@vitale-america.com